Introduction

We have created a collection of frequently asked questions and answers often seen in the Japanese Pi community. We hope this will be helpful when you are unsure about your Pi mining operations, etc.

Questions about the KYC Process

Q1: My KYC application has not been approved for nearly a year and I am troubled. Can I reapply?
A1: Pi Network’s KYC review may take time due to the enormous number of users and multinational support. If you wish to reapply, please contact the official chat or support team. If necessary, you may be asked to reconfirm or resubmit your documents. Also, Pi Network is working on improving the KYC process, and it is expected to become more efficient in the future.

Q2: My bonus became zero after applying for KYC. What should I do?
A2: After applying for KYC, your node bonus may temporarily decrease until your account is verified. Please try the following measures:

• Restart the Node app and Docker
• Update the software to the latest version
• Check the router’s port forwarding settings

If these steps do not resolve the issue, we recommend reporting the details in the official chat and receiving additional support.

Q3: If my KYC application is not approved for a long time, is there anything else I can do besides reapplying?
A3: If your KYC application is not approved for over a year, please consider the following measures:

• Review application details: Reconfirm that the submitted documents are not incomplete and that there are no errors in the information.
• Utilize community forums: If other users have experienced similar issues, solutions may have been shared.
• Check social media: Check Pi Network’s official Twitter and blog for the latest updates regarding KYC.
• Use of passport: Some users have reported that the review process was faster when using a passport for reapplication.

Pi Network is working on improving the KYC process, and it is expected to become more efficient in the future.

Q4: What is the Tentative KYC Program?
A4: The Tentative KYC Program is an additional identity verification step introduced by Pi Network in addition to the regular KYC process. The main objectives of this program are as follows:

• Additional checks: Detailed confirmation of submitted information and further strengthening of identity verification.
• Improvement of account quality: Strengthening the exclusion of fraudulent accounts and bots, making it easier for real users to pass KYC.
• Ensuring network integrity: Improving the quality of active Pi owners and enhancing the overall ecosystem’s reliability.

The Tentative KYC Program is applied to accounts with more complex attributes and maintains network quality through careful review.

Questions about Node Bonuses

Q1: My node bonus suddenly decreased. What is the reason?
A1: The decrease in node bonus is thought to be mainly due to the following factors:

• Stricter KYC verification: Decrease in active users due to the exclusion of fraudulent accounts and bots.
• Strengthening network security: Prevention of external attacks and unauthorized access.
• Increase in the number of users: Distribution of bonuses due to the joining of new users.

Fluctuations in bonuses are occurring due to the combination of these factors.

Q2: If the node bonus becomes zero, is there a way to get the bonus again?
A2: If the node bonus becomes zero, please try the following measures:

• Restart the app and Docker: Restarting the software may resume the bonus.
• Software update: Updating to the latest version may resolve issues.
• Check security settings: Reconfirm port forwarding and firewall settings.

Q3: What are other possible reasons for a sudden decrease in node bonus?
A3: A sudden decrease in node bonus can be caused by the following factors:

• Network attacks: If external attacks or unauthorized access increase, the bonus may temporarily decrease.
• Software issues: Bugs in the Pi app or Docker may cause the node to not function correctly.
• Sudden increase in users: Due to a sudden increase in new users, bonuses are distributed, and the bonus amount per person decreases.
• Stricter KYC: Fluctuations in the number of active users are being affected by the decrease in fraudulent accounts.

Q4: If the node bonus decreases again, what should I do?
A4: If the node bonus decreases again, please try the following measures:

• Update to the latest software version: Update the Pi app and Docker to the latest version.
• Restart the node: Restart your computer or smartphone and restart the node app.
• Check network settings: Reconfirm the router’s port forwarding settings and firewall settings.

Questions about Pi Network Mainnet Migration

Q1: When will Pi Network’s open mainnet launch?
A1: The launch date for Pi Network’s open mainnet has not been officially announced. It is scheduled to launch after the progress of the KYC process and network stability are confirmed. As a guideline, it is expected around June 28, 2023, or March 14, 2024, but the definitive date is undecided.

Q2: What is the Pibridge project?
A2: Pibridge is a DEX and CEX model project that connects Pi Network’s Pi coin to other blockchains (e.g., Binance Smart Chain) and provides liquidity. This allows users to exchange Pi coins for other cryptocurrencies and utilize DeFi features such as staking and farming. It is an important project aimed at increasing the value of Pi coin within the Pi Network.

Q3: What are the benefits after migrating to Pi Network’s open mainnet?
A3: After migrating to the open mainnet, the following benefits are expected:

• Transaction transparency and security: Pi coin transactions will be conducted on the blockchain, making fraud and tampering difficult.
• Extensive ecosystem: Connecting with other blockchains through Pibridge, enabling access to various services such as DeFi services and NFT marketplaces.
• Improved user experience: The functions of Pi Browser and Pi app will be enhanced, enabling smoother transactions and mining.
• Value stabilization: By limiting the supply of locked-up Pi coins, the value of Pi coin may stabilize.

Through this, Pi Network aims to build a sustainable ecosystem and become a valuable cryptocurrency for users.

Questions about Technical Issues

Q1: The Pi browser or Node app is stuck in an infinite loop. What should I do?
A1: If the Pi browser or Node app is stuck in an infinite loop, please try the following measures:

• Reinstall the software: Delete the app or Docker container once and reinstall the latest version.
• Restart the system: Restart your computer or smartphone to clear cache and temporary files.
• Check settings: Check if Docker settings and port forwarding are configured correctly.
• Contact official support: If the issue is not resolved, report the details in the official chat and receive support.
• Update to the latest version: If the issue is caused by a bug in a specific version, updating to the latest version is effective.

Q2: If the Pi browser or Node app becomes slow, how should I deal with it?
A2: If the Pi browser or Node app becomes slow, please try the following measures:

• Check system resources: Check if other applications are consuming a lot of resources and close unnecessary apps.
• Clear cache: Clear the Pi browser’s cache and restart the app.
• Hardware upgrade: Consider using higher-performance hardware for smoother mining.
• Check network connection: Check if your internet connection is stable and restart the router if necessary.

Q3: If the Pi browser or Node app is stuck in an infinite loop, what should I do?
A3: If the Pi browser or Node app is stuck in an infinite loop, please try the following measures:

• Reinstall the software: Delete the app or Docker container once and reinstall the latest version.
• Restart the system: Restart your computer or smartphone to clear cache and temporary files.
• Check settings: Check if Docker settings and port forwarding are configured correctly.
• Check official sources: If the issue is not resolved, check the official chat.
• Update to the latest version: If the issue is caused by a bug in a specific version, updating to the latest version is effective.

Q4: If the Pi browser is under maintenance and cannot be used, what should I do?
A4: If the Pi browser is under maintenance and cannot be used, please try the following measures:

• Check official announcements: Check the maintenance progress on Pi Network’s official chat or Twitter.
• Restart the app: Restart the Pi browser or Pi app to reset the system.
• Use a VPN: In some cases, accessing using a VPN may resolve the issue. (Using public networks is not recommended in the first place)
• Wait: You just have to wait until the maintenance is completed. Maintenance is usually completed within 24 hours.

Also, it is expected that issues related to KYC and node bonuses will be resolved after maintenance.

Q5: Is there a way to solve the Pi browser auto-reload issue?
A5: If Pi browser’s auto-reload is causing issues, please try the following measures:

• Update to the latest version: Install the latest version of the Pi browser from the app store.
• Clear cache: Clear the browser’s cache and restart.
• Check security settings: Properly set permissions for camera and microphone access.

Some users have reported that the review process was faster when using a passport for reapplication.

Q6: If the Pi App’s storage capacity increases abnormally, what should I do?
A6: If the Pi App’s storage capacity increases abnormally, please try the following measures:

• Clear cache: Clear the app’s cache and delete temporary files.
• Optimize data: Delete unnecessary data and old data, and optimize storage.
• Reinstall the app: Delete the Pi App once and reinstall the latest version. (Be careful not to forget your password and other settings.)

Possible reasons for the increase in Pi App data capacity include node data synchronization and accumulation of log files. Regular maintenance can optimize capacity.

Questions about Exchanges and Fake Pi Coins

Q1: Fake Pi coins are being traded on exchanges. How can I distinguish them from real ones?
A1: If fake Pi coins are being traded, you can distinguish them from real ones by the following points:

• Check official list: Only trade on exchanges certified by Pi Network’s official website or reliable sources.
• Be careful with IOU trading: Since Pi coin is not officially listed on exchanges at this time, caution is required for IOU-style trading.
• Exchange reliability: Only use reliable exchanges such as Binance and Coinbase, and check official announcements.
• Unnatural price fluctuations: Fake coins often fluctuate rapidly in price, so be suspicious if there is no stability.

The organizers of Pi Network warn against fake coins and fraudulent transactions and recommend trading only through official channels.

Q2: Regarding Pi coin trading on exchanges, what is the difference between IOU trading and actual Pi coin?
A2: There are the following differences between IOU trading and actual Pi coin:

• IOU trading: This is like a certificate issued by the exchange for Pi coin, and it is different from actual Pi coin. IOUs are limited to trading within the exchange and operate outside the Pi Network blockchain.
• Actual Pi coin: When Pi Network’s open mainnet launches, actual Pi coin will become tradable on the blockchain. This ensures that the ownership of Pi coin is actually recorded on the blockchain, securing security and transparency.

IOU trading is a temporary form of trading before Pi coin is officially listed on exchanges, and caution is required due to large price fluctuations between exchanges. It is recommended not to rely on IOU trading until official Pi coin becomes available on the blockchain.

Questions about Pi Network Security Settings

Q1: Port forwarding on the router is required when operating a Pi-Node. How should I set it up?
A1: To operate a Pi-Node, you need to open specific ports. Please refer to the following steps:

1. Log in to the router: Access the router’s administration screen (usually by entering the router’s IP address in the browser’s address bar).
2. Port forwarding settings: Specify the ports used by Pi Network (e.g., 31400-31409) and configure forwarding to the IP address of the device where the Node app is installed.
3. Check UPnP: On some routers, enabling UPnP (Universal Plug and Play) may automatically open ports.
4. Adjust firewall settings: Allow Pi-Node communication in the firewall settings of your computer or server.
5. Check security logs: Regularly check the router’s security logs and monitor for unauthorized access attempts.

Specific setup methods vary depending on the router model, so please refer to the manufacturer’s official guide or support page.

Q2: To strengthen Pi-Node security, what other settings are required?
A2: To strengthen Pi-Node security, it is recommended to perform the following additional settings:

• Strengthen firewall settings: In addition to allowing the ports used by Pi-Node (e.g., 31400-31409), close unnecessary ports to improve security.
• Use a VPN: If using a public network, use a VPN to encrypt communication and ensure node security. (Using public networks is not recommended in the first place)
• Regular security updates: Regularly update the software of your router and node application and apply the latest security patches.
• Set strong passwords: Set strong passwords for your router and node management accounts and change them regularly.
• Monitor for unauthorized access: Regularly check the router’s security logs and monitor for suspicious access.

These measures can significantly improve Pi-Node security.

Questions about Pi Network Community Activities

Q1: Even if I invite friends, they are not reflected in the referral team. What should I do?
A1: If friends are not reflected in the referral team even after inviting them, please check the following points:

• Accurate invitation code entry: Check if your friend has entered the invitation code correctly.
• Start mining after invitation: Check if your friend has started mining after being invited.
• System synchronization: Wait for the system to reflect the data after some time.

Q2: I checked KYC using the Pi browser, but if it continues to display “Under Review”, what should I do?
A2: If “Under Review” continues to be displayed when checking KYC with the Pi browser, please try the following measures:

• Check camera access permission: Check if the Pi browser has permission to access the camera required for KYC.
• Restart the app: Restart the Pi browser or Pi app to reset the system.
• Contact official support: If the issue is not resolved, report the details in the official chat and receive support.
• App update: Update the Pi browser or Pi app to the latest version.

Some users have reported that the review process was faster when using a passport for reapplication.

Q3: If the Pi App’s storage capacity increases abnormally, what should I do?
A3: If the Pi App’s storage capacity increases abnormally, please try the following measures:

• Clear cache: Clear the app’s cache and delete temporary files.
• Optimize data: Delete unnecessary data and old data, and optimize storage.
• Reinstall the app: Delete the Pi App once and reinstall the latest version.
• Contact official support: If the issue is not resolved, report the details in the official chat and receive support.

Possible reasons for the increase in Pi App data capacity include node data synchronization and accumulation of log files. Regular maintenance can optimize capacity.

Q4: If friends are not reflected in the referral team even after inviting them, what other reasons could there be?
A4: If friends are not reflected in the referral team even after inviting them, the following reasons are possible:

• Incorrect invitation code entry: Your friend may not have entered the invitation code correctly. Please check again.
• Start of mining: If your friend has not started mining correctly, they may not be reflected in the referral team.
• System synchronization delay: It may take time for the system to reflect the data. Please wait for a while.
• Issues or bugs: Due to issues or bugs on the application side, they may not be reflected in the referral team.

If the issue is not resolved, we recommend contacting official support and reporting the details.

Supplementary Information

The Pi Network operations team is continuously working on improving user experience and strengthening security. For the latest information and updates, we recommend regularly checking the official website and official SNS channels. Also, by utilizing community forums and official support channels, prompt problem resolution and sharing of the latest information are possible.