Introduction

We have created a collection of frequently asked questions and answers often seen in the Japanese Pi community. We hope this helps you when you are unsure about your Pi mining operations.

Questions about the KYC Process

Q1: My KYC application has not been approved for nearly a year, and I’m having trouble. Can I reapply?
A1: The Pi Network KYC review process may take time due to the large number of users and multinational support. If you wish to reapply, please contact the official chat or support team. You may be asked to reconfirm or resubmit your documents if necessary. Pi Network is also working to improve the KYC process, and efficiency is expected to increase in the future.

Q2: My bonus became zero after applying for KYC. What should I do?
A2: After applying for KYC, your node bonus may temporarily decrease until your account is verified. Please try the following measures:

• Restart the Node app and Docker
• Update the software to the latest version
• Check the router’s port forwarding settings

If these steps do not resolve the issue, we recommend reporting the details in the official chat and seeking additional support.

Q3: If my KYC application is not approved for a long time, what else can I do besides reapplying?
A3: If your KYC application has not been approved for over a year, please consider the following measures:

• Review your application: Reconfirm that the submitted documents are not incomplete and that there are no errors in the information.
• Utilize community forums: If other users have experienced similar issues, solutions may be shared.
• Check social media: Check Pi Network’s official Twitter and blog for the latest updates regarding KYC.
• Use a passport: Some users have reported that using a passport when reapplying expedited the review process.

Pi Network is working to improve the KYC process, and efficiency is expected to increase in the future.

Q4: What is the Tentative KYC Program?
A4: The Tentative KYC Program is an additional identity verification step introduced by Pi Network in addition to the regular KYC process. The main purposes of this program are as follows:

• Additional checks: Detailed confirmation of submitted information to further strengthen identity verification.
• Account quality improvement: Strengthen the exclusion of fraudulent accounts and bots, making it easier for real users to pass KYC.
• Network integrity assurance: Improve the quality of active Pi owners and enhance the overall ecosystem’s reliability.

The Tentative KYC Program is applied to accounts with more complex attributes and maintains network quality through careful review.

Questions about Node Bonuses

Q1: My node bonus suddenly decreased. What is the cause?
A1: The decrease in node bonuses is mainly thought to be due to the following factors:

• Stricter KYC verification: Decrease in active users due to the exclusion of fraudulent accounts and bots.
• Network security enhancement: Prevention of external attacks and unauthorized access.
• Increase in user count: Distribution of bonuses due to the joining of new users.

These factors combined cause fluctuations in bonuses.

Q2: If my node bonus becomes zero, is there a way to get the bonus again?
A2: If your node bonus becomes zero, please try the following measures:

• Restart the app and Docker: Resetting the software may resume the bonus.
• Update the software: Updating to the latest version may resolve issues.
• Check security settings: Reconfirm port forwarding and firewall settings.

Q3: What else can cause a sudden decrease in node bonuses?
A3: A sudden decrease in node bonuses can be caused by the following factors:

• Network attacks: Increased external attacks or unauthorized access may temporarily decrease bonuses.
• Software glitches: Bugs in the Pi app or Docker may cause the node to not function correctly.
• Sudden increase in user count: A sudden surge in new users distributes the bonus, reducing the bonus amount per person.
• Stricter KYC: Fluctuations in the number of active users due to the decrease in fraudulent accounts are having an impact.

Q4: If my node bonus decreases again, what should I do?
A4: If your node bonus decreases again, please try the following measures:

• Update software to the latest version: Update the Pi app and Docker to the latest version.
• Restart the node: Restart your computer or smartphone and restart the node app.
• Check network settings: Reconfirm the router’s port forwarding settings and firewall settings.

Questions about Pi Network Mainnet Migration

Q1: When will the Pi Network Open Mainnet launch?
A1: The launch date for the Pi Network Open Mainnet has not been officially announced. It is scheduled to launch after the progress of the KYC process and network stability are confirmed. As a guideline, it is expected around June 28, 2023, or March 14, 2024, but the definitive date is undecided.

Q2: What is the Pibridge project?
A2: Pibridge is a DEX and CEX model project that connects Pi Network’s Pi coin to other blockchains (e.g., Binance Smart Chain) and provides liquidity. This allows users to exchange Pi coins for other cryptocurrencies and utilize DeFi features such as staking and farming. It is an important project aimed at increasing the value of Pi coin within the Pi Network.

Q3: What are the benefits after migrating to the Pi Network Open Mainnet?
A3: After migrating to the Open Mainnet, the following benefits are expected:

• Transaction transparency and security: Pi coin transactions will be conducted on the blockchain, making fraud and tampering difficult.
• Extensive ecosystem: Connecting with other blockchains through Pibridge will enable access to various services such as DeFi services and NFT marketplaces.
• Improved user experience: Features of Pi Browser and Pi app will be enhanced, allowing for smoother transactions and mining.
• Value stabilization: Limiting the supply of locked-up Pi coins may stabilize the value of Pi coin.

Through this, Pi Network aims to build a sustainable ecosystem and become a valuable cryptocurrency for users.

Questions about Technical Issues

Q1: My Pi Browser or Node app is stuck in an infinite loop. What should I do?
A1: If your Pi Browser or Node app is stuck in an infinite loop, please try the following measures:

• Reinstall the software: Delete the app or Docker container once and reinstall the latest version.
• Restart the system: Restart your computer or smartphone to clear cache and temporary files.
• Check settings: Confirm that Docker settings and port forwarding are done correctly.
• Contact official support: If the issue is not resolved, report the details in the official chat and receive support.
• Update to the latest version: If the issue is caused by a bug in a specific version, updating to the latest version is effective.

Q2: If my Pi Browser or Node app becomes slow, how should I deal with it?
A2: If your Pi Browser or Node app becomes slow, please try the following measures:

• Check system resources: Check if other applications are consuming a lot of resources and close unnecessary apps.
• Clear cache: Clear the Pi Browser cache and restart the app.
• Hardware upgrade: Consider using higher-performance hardware for smoother mining.
• Check network connection: Check if your internet connection is stable and restart the router if necessary.

Q3: If my Pi Browser or Node app is stuck in an infinite loop, what should I do?
A3: If your Pi Browser or Node app is stuck in an infinite loop, please try the following measures:

• Reinstall the software: Delete the app or Docker container once and reinstall the latest version.
• Restart the system: Restart your computer or smartphone to clear cache and temporary files.
• Check settings: Confirm that Docker settings and port forwarding are done correctly.
• Check official sources: If the issue is not resolved, check the official chat.
• Update to the latest version: If the issue is caused by a bug in a specific version, updating to the latest version is effective.

Q4: If Pi Browser is under maintenance and cannot be used, what should I do?
A4: If Pi Browser is under maintenance and cannot be used, please try the following measures:

• Check official announcements: Check the progress of maintenance on Pi Network’s official chat or Twitter.
• Restart the app: Restart Pi Browser or Pi app to reset the system.
• Use a VPN: In some cases, accessing using a VPN may resolve the issue.
• Wait: You just have to wait until the maintenance is completed. Maintenance is usually completed within 24 hours.

Also, issues related to KYC and node bonuses are expected to be resolved after maintenance.

Q5: Is there a way to fix the Pi Browser auto-reload issue?
A5: If Pi Browser’s auto-reload is causing issues, please try the following measures:

• Update to the latest version: Install the latest version of Pi Browser from the app store.
• Clear cache: Clear the browser cache and restart.
• Check security settings: Properly set access permissions for camera and microphone.

Some users have reported that using a passport when reapplying expedited the review process.

Q6: If the Pi App’s storage capacity increases abnormally, what should I do?
A6: If the Pi App’s storage capacity increases abnormally, please try the following measures:

• Clear cache: Clear the app’s cache and delete temporary files.
• Optimize data: Delete unnecessary or old data and optimize storage.
• Reinstall the app: Delete the Pi App once and reinstall the latest version.
  (Be careful not to forget your password and other settings.)

The increase in Pi App data capacity may be due to node data synchronization and log file accumulation. Regular maintenance can optimize capacity.

Questions about Exchanges and Fake Pi Coins

Q1: Fake Pi coins are being traded on exchanges. How can I distinguish them from genuine ones?
A1: If fake Pi coins are being traded, you can distinguish them from genuine ones using the following points:

• Check official list: Only trade on exchanges certified by the Pi Network official website or reliable sources.
• Be cautious of IOU trading: Since Pi coin is not officially listed on exchanges at this time, caution is required for IOU-based trading.
• Exchange reliability: Only use reliable exchanges such as Binance and Coinbase, and check official announcements.
• Unnatural price fluctuations: Fake coins often experience rapid price fluctuations, so be suspicious if there is no stability.

The organizers of Pi Network have warned against fake coins and fraudulent transactions and recommend trading only through official channels.

Q2: Regarding Pi coin trading on exchanges, what is the difference between IOU trading and actual Pi coin?
A2: There are the following differences between IOU trading and actual Pi coin:

• IOU trading: This is like a certificate issued by an exchange for Pi coin and is different from actual Pi coin. IOUs are limited to trading within the exchange and operate outside the Pi Network blockchain.
• Actual Pi coin: When the Pi Network Open Mainnet launches, actual Pi coin will become tradable on the blockchain. This means that ownership of Pi coin will be actually recorded on the blockchain, ensuring security and transparency.

IOU trading is a temporary form of trading before Pi coin is officially listed on exchanges, and caution is required due to large price fluctuations between exchanges. It is recommended not to rely on IOU trading until the official Pi coin becomes available on the blockchain.

Questions about Pi Network Security Settings

Q1: Port forwarding on the router is required when operating a Pi-Node. How should I set it up?
A1: To operate a Pi-Node, you need to open specific ports. Please refer to the following steps:

1. Log in to the router: Access the router’s administration screen (usually by entering the router’s IP address in the browser’s address bar).
2. Set up port forwarding: Specify the ports used by Pi Network (e.g., 31400-31409) and set up forwarding to the IP address of the device where the Node app is installed.
3. Check UPnP: On some routers, enabling UPnP (Universal Plug and Play) may automatically open ports.
4. Adjust firewall settings: Allow Pi-Node communication in the firewall settings of your computer or server.
5. Check security logs: Regularly check the router’s security logs and monitor for unauthorized access attempts.

Specific setup methods vary depending on the router model, so please refer to the manufacturer’s official guide or support page.

Q2: What other settings are needed to enhance Pi-Node security?
A2: To enhance Pi-Node security, the following additional settings are recommended:

• Strengthen firewall settings: In addition to allowing the ports used by Pi-Node (e.g., 31400-31409), close unnecessary ports to improve security.
• Use a VPN: If using a public network, use a VPN to encrypt communication and ensure node security. (Using public networks is not recommended in the first place)
• Regular security updates: Regularly update the software for your router and node application and apply the latest security patches.
• Set strong passwords: Set strong passwords for your router and node management account and change them regularly.
• Monitor for unauthorized access: Regularly check the router’s security logs and monitor for suspicious access.

These measures can significantly improve Pi-Node security.

Questions about Pi Network Community Activities

Q1: My friends are not reflected in the referral team even after inviting them. What should I do?
A1: If your friends are not reflected in the referral team even after inviting them, please check the following points:

• Accurate invitation code entry: Check if your friend has entered the invitation code correctly.
• Start mining after invitation: Check if your friend has started mining after being invited.
• System synchronization: Wait for the system to reflect the data after some time.

Q2: If I checked KYC using Pi Browser but it keeps showing “Under Review”, what should I do?
A2: If it keeps showing “Under Review” when you check KYC using Pi Browser, please try the following measures:

• Check camera access permission: Check if Pi Browser has permission to access the camera, which is required for KYC.
• Restart the app: Restart Pi Browser or Pi app to reset the system.
• Contact official support: If the issue is not resolved, report the details in the official chat and receive support.
• Update the app: Update Pi Browser or Pi app to the latest version.

Some users have reported that using a passport when reapplying expedited the review process.

Q3: If the Pi App’s storage capacity increases abnormally, what should I do?
A3: If the Pi App’s storage capacity increases abnormally, please try the following measures:

• Clear cache: Clear the app’s cache and delete temporary files.
• Optimize data: Delete unnecessary or old data and optimize storage.
• Reinstall the app: Delete the Pi App once and reinstall the latest version.
• Contact official support: If the issue is not resolved, report the details in the official chat and receive support.

The increase in Pi App data capacity may be due to node data synchronization and log file accumulation. Regular maintenance can optimize capacity.

Q4: If my friends are not reflected in the referral team even after inviting them, what other causes are possible?
A4: If your friends are not reflected in the referral team even after inviting them, the following causes are possible:

• Incorrect invitation code entry: Your friend may not have entered the invitation code correctly. Please reconfirm.
• Starting mining: If your friend has not started mining correctly, they may not be reflected in the referral team.
• System synchronization delay: It may take time for the system to reflect the data. Please wait for a while.
• Glitches or bugs: Glitches or bugs on the application side may prevent them from being reflected in the referral team.

If the issue is not resolved, we recommend contacting official support and reporting the details.

Supplementary Information

The Pi Network operating team is continuously working to improve user experience and strengthen security. We recommend regularly checking the official website and official social media channels for the latest information and updates. Additionally, utilizing community forums and official support channels can facilitate quick problem resolution and sharing of the latest information.