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11 Common Pi Network KYC Problems & Solutions: From Pending Approval to Wallet Migration

# 11 Common Pi Network KYC Problems & Solutions: From Pending Approval to Wallet Migration

Are you a Pi Network user facing hurdles in the KYC (Know Your Customer) process? Experiencing prolonged pending approvals, Pi coin delivery issues to your wallet after approval, or a locked wallet? You’re not alone.

This article addresses 11 specific KYC problems many Pi Network users encounter, providing reliable, practical solutions for each. Consider this your roadmap to navigating KYC challenges and successfully joining the Pi Network ecosystem and migrating your Pi coins to the mainnet.

## Pi Network KYC: 11 Common Problems and Solutions

Pi Network’s KYC process is crucial for network security and fairness. However, it can be complex, leading to confusion and frustration. Here are 11 frequently reported issues and how to address them:

1. **KYC Application Stuck in ‘Pending Approval’ for Weeks or Months**

“My KYC application has been ‘pending’ for weeks or months.” This is a common concern. Some users report waiting for weeks, months, or even longer.

**Why the Delay?**
* **Community Validator Dependency:** Pi Network’s KYC relies on community validators. Validator availability and regional verification capacity are limited, causing application backlogs.
* **Backlogs:** New user influxes and system updates can create temporary backlogs.
* **Manual Verification:** Some cases require manual review, increasing processing time.

**Solutions:**
* **Avoid Resubmissions/Deletions:** Repeated submissions or deletions can worsen delays.
* **Regular App Updates & Checks:** Keep your Pi Network app updated and check your KYC status regularly.
* **Patience:** Many users report approval after prolonged waiting; it’s likely a processing backlog.
* **Check Official Announcements:** Monitor official channels (in-app notifications, social media) for updates.

This delay usually stems from system backlogs, not user error. Remain calm and patient.

2. **Mainnet Checklist Step 9 Remains Orange After KYC Approval**

Even after KYC approval, Mainnet Checklist Step 9 might remain orange. This can be misleading.

**Why is Step 9 Orange?**
* **Wallet Connection Issues:** Step 9 reflects not only KYC approval but also your Pi wallet’s connection to your Pi Network account. An issue here keeps it orange.
* **Synchronization Delays:** A delay may occur after KYC approval as the system synchronizes information.

**Solutions:**
* **Verify Account Login:** Ensure you’re logged into the correct Pi account if you have multiple accounts.
* **Verify Wallet Connection:** Open Pi Browser to confirm your wallet’s creation and connection to your account. Check if the wallet address matches Steps 3 and 9.
* **Try Re-login:** Logging out and back in may trigger synchronization.
* **Wait:** This usually resolves itself over time.

3. **Pi Coins Not Migrating to Mainnet After KYC Approval**

KYC approval doesn’t automatically migrate Pi coins. It’s a separate, complex process.

**Why the Delay?**
* **KYC and Coin Migration are Separate:** KYC proves your identity; coin migration is a different process.
* **Incomplete Mainnet Checklist:** Complete all Mainnet Checklist steps (wallet creation, passphrase storage, lockup settings).
* **Batch Processing System:** Mainnet migration happens in batches for efficiency.
* **Lockup Period:** Locked Pi coins won’t migrate until the lockup period ends.

**Solutions:**
* **Thoroughly Check the Mainnet Checklist:** Ensure all steps are green, especially Steps 3 (wallet creation) and 9 (wallet verification).
* **Verify Wallet Settings:** Ensure your wallet is correctly set up and your passphrase is securely stored.
* **Wait:** Migration takes time; it may take days or weeks.
* **Update App/Re-login:** Update your app and try re-logging in.

Your Pi coins won’t be lost. It’s likely a delay.

4. **KYC Rejection Due to Name Changes or ID Discrepancies**

Discrepancies between your ID and Pi account name (e.g., marriage name change, spelling differences) frequently cause rejections.

**Why are Discrepancies Problematic?**
* **Strict Automated Checks:** The KYC process uses automated ID scanning and facial recognition; even minor discrepancies trigger rejections.
* **Fraud Prevention:** Strict name matching prevents fraudulent accounts.

**Solutions:**
* **Prepare Official Documentation:** Provide official documents (marriage certificate, etc.) for name changes.
* **Submit Through the KYC Appeal Section:** Use the appeal section, attaching updated ID and proof of name change, with a concise explanation.
* **Update Account Name:** Update your Pi account profile to match your official ID before applying.
* **Avoid Creating New Accounts:** Don’t create a new account; this violates Pi Network policy.

Manual validator appeals have succeeded. Provide clear evidence and be patient.

5. **”Application Limit Reached” Message**

This message indicates temporary resource limitations or congestion.

**Why Can’t You Apply?**
* **Temporary Application Limits:** Pi Network limits concurrent applications for stability.
* **System Maintenance:** Maintenance may temporarily halt applications.

**Solutions:**
* **Try Again Later:** Check back periodically; application slots are regularly updated.
* **Check Official Announcements:** Look for announcements regarding application slots or system maintenance.

This is usually temporary.

6. **Locked or Inaccessible Wallet After KYC Approval**

This prevents Pi coin access and transfers.

**Why is the Wallet Locked?**
* **Synchronization Issues:** There may be delays or issues between the KYC and wallet systems.
* **Security Measures:** Suspicious activity may temporarily restrict wallet functionality.

**Solutions:**
* **Check Pi Browser:** Ensure Pi Browser is updated and launched correctly from the Pi app.
* **Reload Wallet:** Reload the wallet page in Pi Browser or restart the browser app.
* **Restart Your Device:** Restart your smartphone or PC.
* **Wait:** If issues persist, wait a few hours or a day.

7. **Repeated “Upload Errors” When Submitting Documents**

This prevents document uploads.

**Why Upload Errors?**
* **Unstable Network Connection:** Unstable Wi-Fi or mobile data leads to upload errors.
* **File Format/Size Issues:** Unsupported file formats or oversized images cause errors.
* **Server Load:** High server load may cause delays or errors.

**Solutions:**
* **Stable Network:** Use a stable Wi-Fi connection.
* **Check Image Files:** Use supported formats (JPEG, PNG) and appropriate sizes; resize if needed.
* **Restart App/Change Device:** Restart the Pi app or try a different device.
* **Change Time of Day:** Try applying during off-peak hours.

8. **Mismatched Wallet Addresses in Mainnet Checklist Steps 3 and 9**

This impacts Pi coin migration.

**Why the Mismatch?**
* **Incorrect Wallet Connection:** This happens with multiple wallets or when using a different wallet than the one linked to your account.
* **System Display Bug:** A rare possibility is a temporary display issue or synchronization delay.

**Solutions:**
* **Verify Wallet Address:** Carefully compare the wallet address in Pi Browser with the addresses in Steps 3 and 9.
* **Verify Correct Wallet Connection:** Ensure the correct wallet is linked to your Pi Network account.
* **Contact Official Support:** If problems persist, report the issue to Pi Network’s official support.

9. **Disabled Transfer Function After KYC Approval**

KYC approval doesn’t mean immediate transfer capability. Further conditions must be met.

**Why is the Transfer Function Unavailable?**
* **Ongoing Mainnet Migration:** The transfer function becomes active upon full mainnet migration.
* **Batch Processing Delays:** Your Pi coins may not yet be “available” due to batch processing.
* **Lockup Period:** You can’t transfer locked Pi coins.

**Solutions:**
* **Final Mainnet Checklist Check:** Verify all steps are completed (especially Steps 7 and 8 related to mainnet migration).
* **Verify Pi Coins in Wallet:** Check your Pi Browser wallet for available Pi coin balance.
* **Wait:** Many functions are available only after complete mainnet migration.

The source suggests the function isn’t actually disabled; it’s likely a misunderstanding or a temporary unavailability.

10. **Lost or Returned Pi Coins After KYC Completion**

This is a panic-inducing situation.

**Why the Apparent Loss?**
* **Temporary Display Issues:** Wallet synchronization issues or app bugs may cause incorrect balance displays.
* **Incorrect Wallet Address:** You might be referencing the wrong wallet or confusing multiple wallets.
* **System Processing:** In rare cases, coins may be temporarily held or returned to a specific wallet due to issues like fraud detection, but this is extremely rare.

**Solutions:**
* **Re-verify Wallet Address:** Check your Pi wallet’s address in Pi Browser and its transaction history.
* **Restart the Pi Network App:** A restart might resolve display issues.
* **Check Pi Network Official Announcements:** Check for information on large-scale system changes or known bugs.
* **Contact Official Support:** Contact Pi Network support if problems persist.

Your Pi coins are unlikely to be permanently lost after KYC completion. It is most often a temporary display issue or a temporary state during system processing.

11. **KYC Completed on the Wrong Pi Account**

Completing KYC on the wrong account leaves your intended wallet empty.

**Why is the Wallet Empty?**
* **Account/Wallet Mismatch:** The KYC-completed account doesn’t match the account holding your Pi coins.
* **Multiple Account KYC Attempts:** Pi Network policy generally allows one account per person. Attempting KYC on multiple accounts can cause issues.

**Solutions:**
* **Identify the KYC-Completed Account:** Pinpoint the account where KYC was completed.
* **Verify Wallet Link:** Check if the wallet linked to the KYC-completed account matches your Pi coin holding wallet.
* **Understanding the Truth:** An empty wallet likely means you’re using the wrong account’s wallet. Multiple account KYC attempts are problematic.

To avoid this, verify your account and wallet linkage and ensure you are using only your primary account before KYC.

## Conclusion: Patience and the Right Approach are Key to Pi Network KYC Success

Pi Network’s KYC process presents unique challenges due to its decentralized and community-driven nature. Many issues resolve through understanding the system and patience. By addressing the problems described here, you can ensure secure Pi Network use and smooth Pi coin migration to the mainnet. Act calmly, using accurate information; this is the surest path to full participation in the Pi Network ecosystem.

## Further Exploration of Pi Network: Using Reliable Information Sources

Information about Pi Network’s KYC and ecosystem is constantly updated. This article aims to help resolve your issues. For more details or the latest guidelines, consult Pi Network’s official website, official announcements, trustworthy community guidelines, and in-depth explanations from experts.

What to do if you realize you lost your passphrase during Pi Network KYC

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How to Create a New Wallet Before Transferring Pi

After passing KYC in Pi Network, there is a process to link it with the wallet you own. We wrote this article because many people lose their wallet passphrase during this process and ask for help in chats. If it’s before transferring Pi, you can create a new wallet and transfer it to the new wallet. If you lose your passphrase, create a new one, store the passphrase securely (setting up biometric authentication is also recommended), and then proceed with the transfer. If you forget it after transferring Pi, due to the nature of cryptocurrency, it cannot be recovered. Please store your wallet phrase very carefully.

Steps to Create a Wallet

You can create a new wallet using the Pi Browser. When you create a new wallet, a new passphrase will be generated. It is very important to store this passphrase securely.

Existing Wallet and New Wallet

If you have an existing wallet, accessing it requires the original passphrase. If you create a new wallet, it will be treated as a separate entity.

Security Check

Before creating a new wallet, download the Pi Browser from an official source and ensure your security settings are up to date.

Based on the above, it is possible to create a wallet even after transferring Pi, but when managing multiple wallets, special attention is required for passphrase management and security.

Passphrase Loss Issue for KYC-Passed Users and How to Deal With It

Losing the passphrase is a major problem for users who have passed KYC (Know Your Customer) in Pi Network. You will lose all the Pi you worked hard to obtain. Below, we explain how to manage your passphrase and what to do if you lose it.

Measures to Prevent Passphrase Loss

  • Secure Storage: Write down your passphrase on paper and store it in a safe place. We also recommend using a password management app or storing multiple physical copies in different locations.
  • Create Backups: Always create a backup of your passphrase in case your device is lost or damaged.
  • Utilize Biometric Authentication: You can enable facial recognition (Face ID) or fingerprint authentication to simplify access to your wallet. However, biometric authentication is not a substitute for the passphrase, so the passphrase itself must also be stored securely.

What to Do If You Lose Your Passphrase

  • Cannot Be Reissued: The Pi Network passphrase cannot be reissued. If lost, you will lose access to your wallet. Store your passphrase while you still know it.
  • Login with Biometric Authentication: If you have set up biometric authentication yourself, you may be able to access your wallet using that method. This may eliminate the need to re-enter your passphrase.
  • Create a New Wallet: If all other methods fail, creating a new wallet is the last resort. In this case, a new passphrase will be generated, so please store it securely.

It is extremely important to handle your passphrase carefully from the beginning.

Summary

In Pi Network, managing your wallet and passphrase is very important. When creating a new wallet, be sure to store your passphrase securely and create backups, and also pay attention to its relationship with your existing wallet. Furthermore, taking measures to prevent losing your passphrase is key to securely managing your cryptocurrency.

How to Check the Lock-up Period for PI Transferred to Mainnet

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Pi that entered your wallet after passing KYC is in a locked-up state according to the settings you configured yourself.
I will tell you how to check this lock-up period.

① Open PiBrowser
② Open Wallet and enter your passphrase
③ Tap Pi Testnet at the top to switch to Pi Mainnet

When you tap Mainnet Transfer, the Pi you received will be displayed.
The lock-up period is displayed with a key icon.

It was a date several months before my KYC passing date. It is a mystery what triggers the start of the lock-up.

What to do after passing Pi Network KYC (Validator Approved)

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On December 15, 2023, the administrator’s account finally passed (was approved for) the KYC review, so I am writing this article. Around October last year, I received a notification that KYC review was possible, submitted the necessary items for review on the same day, and approximately 1 year and 2 months have passed. When I pressed the mining button, which is my daily routine, a notification suddenly appeared stating that the KYC application process was complete. I was surprised by the suddenness.

When I opened the Pi Browser, the application status changed from the screen that was always under review to “KYC Approved. KYC application is complete and approved.”

・Application Status at the Time of Application
Application Period: Around October 2022
Submitted Document: Driver’s License
The driver’s license expired after submission.
Also, I moved, so the address is still old.

・For an overview of KYC, please see this article.
https://pinetwork.masters-all.com/pinetwork-kyc%ef%bc%88%e6%9c%ac%e4%ba%ba%e7%a2%e8%aa%8d%ef%bc%89%e3%81%ae%e6%96%b9%e6%b3%95%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6/

It seems that the KYC requirements have changed, and applications cannot be made unless mining is performed a specified number of times. There are rumors that applying with a passport makes it easier to pass, but there are also people who have been waiting for a long time with a passport, so I don’t think it’s necessary to get a passport just for KYC.

Identity verification (abbreviated as “KYC”) on the profile screen of the main app also has a checkmark.

Actions to Take After Completing KYC (Complete Mainnet Checklist 7)

You must not leave it as is after passing KYC. You need to complete the Mainnet Checklist to the end. If you don’t do this, currency will never enter your main wallet. Checklist 7 involves linking your wallet and account.

Step ① Confirm Wallet Address
Check if you can access your wallet. If the wallet has been left unused for a long time, you may have lost your password phrase and be unable to access it. In the current state, you can re-issue the password phrase even if you lose it, so as a final check, try to see if you can open your wallet address. If there are no problems, proceed to Step ②. If you proceed with the re-issuance procedure, you will never be able to open it again, so be sure to keep your passphrase recorded.

Step ② Process (Sign) the Mainnet Checklist.
Launch the Pinetwork app → Three lines in the upper left → Mainnet → Go to Mainnet Checklist.

The screen will switch, and you will move to a page with a signature field containing a lot of English text. Read through the content and tap the approval button at the bottom of the page to complete the signature.

This “Confirmation of Receipt of Pi Tokens” explains the terms and conditions for receiving Pi tokens. The main points are summarized below:

  1. Use of Tokens: Tokens are intended for use in your own account. They are not intended for resale or speculation. Also, tokens do not represent a right to financial rewards or profits.
  2. Prohibited Participants: Individuals or entities listed on certain sanctions lists are prohibited from receiving tokens.
  3. Transfer Restrictions: Although tokens are not intended to be securities, if they are deemed to be securities, resale restrictions and other requirements may be imposed.
  4. Recipient Sophistication and Access to Information: The recipient understands the risks and implications of acquiring tokens and makes the decision to acquire tokens with sufficient information.
  5. Compliance with Laws: The recipient will comply with legal requirements related to the receipt, use, sale, or transfer of tokens.
  6. Taxes: The recipient is solely responsible for taxes related to the tokens.
  7. Release: The recipient releases Pi Community Company, SocialChain Inc., Pi Network, and others from any claims.

If you agree to these terms, click the “Agree” button. If you do not agree, select the “Reject” button. If you do not agree to these terms, you will not be able to receive Pi on the Pi Mainnet blockchain. The above is a summary of the Pi Token Receipt Confirmation. For specific details, it is recommended to consult with a professional. (The full text translated into Japanese by DEEPL is written here.)
https://pinetwork.masters-all.com/confirmation-of-receipt/

After that, you enter your wallet phrase and it is complete. It will be transferred after the holding period shown in the image below expires. However, if you have locked up, it will be released after the lock-up period expires. The lock-up starts from here. I locked up 100% for 3 years. It seems that many people on the internet have chosen 90% for 3 years. I don’t know which is correct, but I am a little worried because I made a different choice from everyone else. I am expecting to receive some bonus from referrals.

Actions to Take After Completing Mainnet Check

This completes the actions related to KYC. Later, once the currency is in your wallet, you can freely use it for buying and selling goods. (It is not yet listed on exchanges.) After this, the only things to do are to continue mining, post comments on FireSide, and witness the Pi Network project. If you are interested and want to help with KYC and earn Pi, I recommend participating in validation. You can receive currency by doing simple reviews. As soon as I passed KYC, I applied to participate in validation and have been doing validation processing little by little. I was able to process nearly 200 cases in two days. I will write more details in another article.

Finally

I was happy to receive many reactions when I posted about passing KYC on X. It was the first time I received so many reactions. It’s a little embarrassing that I rushed the post and made a typo. Since many users have not yet passed, I will work hard on validation so that as many people as possible can complete the mainnet check.