Introduction

We have created a collection of frequently asked questions and answers often seen in the Japanese Pi community. We hope this helps you when you are unsure about your Pi mining operations.

Questions about the KYC Process

Q1: I’m having trouble because my KYC application hasn’t been approved for nearly a year. Can I reapply?
A1: The Pi Network KYC review process may take time due to the large number of users and multinational support. If you wish to reapply, please contact the official chat or support team. You may be asked to reconfirm or resubmit your documents if necessary. Also, Pi Network is working on improving the KYC process, and efficiency is expected to increase in the future.

Q2: After applying for KYC, my bonus became zero. What should I do?
A2: After applying for KYC, your node bonus may temporarily decrease until your account is verified. Please try the following measures:

• Restart the Node app and Docker
• Update the software to the latest version
• Check the router’s port forwarding settings

If these steps do not resolve the issue, we recommend reporting the details in the official chat and seeking additional support.

Q3: If my KYC application hasn’t been approved for a long time, is there anything I can do besides reapplying?
A3: If your KYC application hasn’t been approved for over a year, consider the following measures:

• Review your application details: Reconfirm that the submitted documents are not incomplete and that there are no errors in the information.
• Utilize community forums: If other users have experienced similar problems, solutions may be shared.
• Check social media: Check Pi Network’s official Twitter and blog for the latest KYC updates.
• Use your passport: Some users have reported that using their passport when reapplying expedited the review process.

Pi Network is working on improving the KYC process, and increased efficiency is expected in the future.

Q4: What is the Tentative KYC Program?
A4: The Tentative KYC Program is an additional identity verification step introduced by Pi Network in addition to the regular KYC process. The main purposes of this program are as follows:

• Additional checks: Detailed verification of submitted information to further strengthen identity verification.
• Account quality improvement: Strengthen the exclusion of fraudulent accounts and bots, making it easier for real users to pass KYC.
• Network integrity assurance: Improve the quality of active Pi owners and enhance the overall reliability of the ecosystem.

The Tentative KYC Program is applied to accounts with more complex attributes and maintains network quality through careful review.

Questions about Node Bonuses

Q1: My node bonus suddenly decreased. What is the reason?
A1: The decrease in node bonuses is mainly thought to be due to the following factors:

• Stricter KYC verification: Decrease in active users due to the exclusion of fraudulent accounts and bots.
• Enhanced network security: Prevention of external attacks and unauthorized access.
• Increase in the number of users: Distribution of bonuses with the joining of new users.

These factors combined cause fluctuations in bonuses.

Q2: If my node bonus becomes zero, is there a way to get the bonus again?
A2: If your node bonus becomes zero, please try the following measures:

• Restart the app and Docker: Resetting the software may resume the bonus.
• Update the software: Updating to the latest version may resolve issues.
• Check security settings: Reconfirm port forwarding and firewall settings.

Q3: What are other reasons for a sudden decrease in node bonuses?
A3: A sudden decrease in node bonuses can be caused by the following factors:

• Network attacks: If external attacks or unauthorized access increase, bonuses may temporarily decrease.
• Software issues: Bugs in the Pi app or Docker may cause the node to not function correctly.
• Sudden increase in users: A sudden surge in new users distributes the bonus, reducing the bonus amount per person.
• Stricter KYC: Fluctuations in the number of active users due to the decrease in fraudulent accounts have an impact.

Q4: If my node bonus decreases again, how should I deal with it?
A4: If your node bonus decreases again, please try the following measures:

• Update software to the latest version: Update the Pi app and Docker to the latest version.
• Restart the node: Restart your computer or smartphone and restart the node app.
• Check network settings: Reconfirm your router’s port forwarding settings and firewall settings.

Questions about Pi Network Mainnet Migration

Q1: When will the Pi Network Open Mainnet launch?
A1: The launch date for the Pi Network Open Mainnet has not been officially announced. It is scheduled to launch after the progress of the KYC process and network stability are confirmed. As a guideline, it is expected around June 28, 2023, or March 14, 2024, but the confirmed date is undecided.

Q2: What is the Pibridge project?
A2: Pibridge is a DEX and CEX model project that connects Pi Network’s Pi coin to other blockchains (e.g., Binance Smart Chain) and provides liquidity. This allows users to exchange Pi coins with other cryptocurrencies and utilize DeFi features such as staking and farming. It is an important project aimed at increasing the value of Pi coin within the Pi Network.

Q3: What are the benefits after migrating to the Pi Network Open Mainnet?
A3: After migrating to the Open Mainnet, the following benefits are expected:

• Transaction transparency and security: Pi coin transactions will be conducted on the blockchain, making fraud and tampering difficult.
• Extensive ecosystem: Connect with other blockchains through Pibridge, enabling access to various services such as DeFi services and NFT marketplaces.
• Improved user experience: Features of Pi Browser and Pi app will be enhanced, allowing for smoother transactions and mining.
• Value stabilization: The value of Pi coin may stabilize due to the limited supply of locked-up Pi coins.

Through these measures, Pi Network aims to build a sustainable ecosystem and become a valuable cryptocurrency for users.

Questions about Technical Issues

Q1: My Pi Browser or Node app is stuck in an infinite loop. What should I do?
A1: If your Pi Browser or Node app is stuck in an infinite loop, please try the following measures:

• Reinstall the software: Delete the app or Docker container once and reinstall the latest version.
• Restart the system: Restart your computer or smartphone to clear cache and temporary files.
• Check settings: Confirm that Docker settings and port forwarding are configured correctly.
• Contact official support: If the issue is not resolved, report the details in the official chat and seek support.
• Update to the latest version: If the issue is caused by a bug in a specific version, updating to the latest version is effective.

Q2: If my Pi Browser or Node app becomes slow, how should I deal with it?
A2: If your Pi Browser or Node app becomes slow, please try the following measures:

• Check system resources: Check if other applications are consuming a lot of resources and close unnecessary apps.
• Clear cache: Clear the Pi Browser cache and restart the app.
• Upgrade hardware: Consider using higher-performance hardware for smoother mining.
• Check network connection: Check if your internet connection is stable and restart your router if necessary.

Q3: If my Pi Browser or Node app is stuck in an infinite loop, how should I deal with it?
A3: If your Pi Browser or Node app is stuck in an infinite loop, please try the following measures:

• Reinstall the software: Delete the app or Docker container once and reinstall the latest version.
• Restart the system: Restart your computer or smartphone to clear cache and temporary files.
• Check settings: Confirm that Docker settings and port forwarding are configured correctly.
• Check official channels: If the issue is not resolved, check the official chat.
• Update to the latest version: If the issue is caused by a bug in a specific version, updating to the latest version is effective.

Q4: If Pi Browser is under maintenance and cannot be used, what should I do?
A4: If Pi Browser is under maintenance and cannot be used, please try the following measures:

• Check official announcements: Check Pi Network’s official chat or Twitter for maintenance progress.
• Restart the app: Restart Pi Browser or the Pi app to reset the system.
• Use a VPN: In some cases, accessing using a VPN may resolve the issue.
• Wait: You just have to wait until the maintenance is completed. Maintenance usually completes within 24 hours.

Also, it is expected that issues related to KYC and node bonuses will be resolved after maintenance.

Q5: Is there a way to fix the Pi Browser auto-reload issue?
A5: If Pi Browser is experiencing auto-reload issues, please try the following measures:

• Update to the latest version: Install the latest version of Pi Browser from the app store.
• Clear cache: Clear the browser cache and restart.
• Check security settings: Properly set permissions for camera and microphone access.

Some users have reported that using their passport when reapplying expedited the review process.

Q6: If the Pi App’s storage capacity increases abnormally, how should I deal with it?
A6: If the Pi App’s storage capacity increases abnormally, please try the following measures:

• Clear cache: Clear the app’s cache to delete temporary files.
• Optimize data: Delete unnecessary or old data and optimize storage.
• Reinstall the app: Delete the Pi App once and reinstall the latest version.
  (Be careful not to forget your password and other settings.)

Reasons for the increase in Pi App data capacity may include node data synchronization and accumulation of log files. Regular maintenance can optimize capacity.

Questions about Exchanges and Fake Pi Coins

Q1: Fake Pi coins are being traded on exchanges. How can I distinguish them from real ones?
A1: If fake Pi coins are being traded, you can distinguish them from real ones by the following points:

• Check the official list: Only trade on exchanges certified by the official Pi Network website or reliable sources.
• Be cautious of IOU trading: Since Pi coin is not officially listed on exchanges at this time, be cautious of IOU-based trading.
• Exchange reliability: Only use reliable exchanges like Binance or Coinbase and check official announcements.
• Unnatural price fluctuations: Fake coins often experience rapid price fluctuations, so be suspicious if the price is unstable.

The organizers of Pi Network have warned against fake coins and fraudulent trading and recommend trading only through official channels.

Q2: Regarding Pi coin trading on exchanges, what is the difference between IOU trading and actual Pi coin?
A2: There are the following differences between IOU trading and actual Pi coin:

• IOU trading: This is like a certificate issued by an exchange for Pi coin and is different from actual Pi coin. IOU is limited to trading within the exchange and operates outside the Pi Network blockchain.
• Actual Pi coin: When the Pi Network Open Mainnet launches, actual Pi coin will become tradable on the blockchain. This means that ownership of Pi coin will be actually recorded on the blockchain, ensuring security and transparency.

IOU trading is a temporary form of trading before Pi coin is officially listed on exchanges, and price fluctuations between exchanges can be large, so caution is required. It is recommended not to rely on IOU trading until actual Pi coin becomes available on the blockchain.

Questions about Pi Network Security Settings

Q1: Port forwarding on the router is required when operating a Pi-Node. How should I set it up?
A1: To operate a Pi-Node, you need to open specific ports. Please refer to the following steps:

1. Log in to the router: Access the router’s administration screen (usually by entering the router’s IP address in the browser’s address bar).
2. Set up port forwarding: Specify the ports used by Pi Network (e.g., 31400-31409) and set up forwarding to the IP address of the device where the Node app is installed.
3. Check UPnP: On some routers, enabling UPnP (Universal Plug and Play) may automatically open ports.
4. Adjust firewall settings: Allow Pi-Node communication in the firewall settings of your computer or server.
5. Check security logs: Periodically check the router’s security logs to monitor for attempted unauthorized access.

Specific setup methods vary depending on the router model, so please refer to the manufacturer’s official guide or support page.

Q2: What other settings are needed to strengthen Pi-Node security?
A2: To strengthen Pi-Node security, it is recommended to make the following additional settings:

• Strengthen firewall settings: Improve security by not only allowing the ports used by Pi-Node (e.g., 31400-31409) but also closing unnecessary ports.
• Use a VPN: If using a public network, use a VPN to encrypt communication and ensure node security. (It is not recommended on public networks in the first place)
• Regular security updates: Regularly update the router and node application software and apply the latest security patches.
• Set strong passwords: Set strong passwords for router and node management accounts and change them regularly.
• Monitor for unauthorized access: Periodically check the router’s security logs to monitor for suspicious access.

These measures can significantly improve Pi-Node security.

Questions about Pi Network Community Activities

Q1: My invited friends are not reflected in the referral team. What should I do?
A1: If your invited friends are not reflected in the referral team, please check the following points:

• Accurate invitation code entry: Check if your friends have entered the invitation code correctly.
• Mining started after invitation: Check if your friends have started mining after being invited.
• System synchronization: Wait for the system to reflect the data over time.

Q2: I checked KYC using Pi Browser, but it keeps showing “Under Review”. What should I do?
A2: If it keeps showing “Under Review” when you check KYC using Pi Browser, please try the following measures:

• Check camera access permission: Check if Pi Browser is allowed camera access required for KYC.
• Restart the app: Restart Pi Browser or the Pi app to reset the system.
• Contact official support: If the issue is not resolved, report the details in the official chat and seek support.
• Update the app: Update Pi Browser or the Pi app to the latest version.

Some users have reported that using their passport when reapplying expedited the review process.

Q3: If the Pi App’s storage capacity increases abnormally, how should I deal with it?
A3: If the Pi App’s storage capacity increases abnormally, please try the following measures:

• Clear cache: Clear the app’s cache to delete temporary files.
• Optimize data: Delete unnecessary or old data and optimize storage.
• Reinstall the app: Delete the Pi App once and reinstall the latest version.
• Contact official support: If the issue is not resolved, report the details in the official chat and seek support.

Reasons for the increase in Pi App data capacity may include node data synchronization and accumulation of log files. Regular maintenance can optimize capacity.

Q4: If my invited friends are not reflected in the referral team, what other reasons could there be?
A4: If your invited friends are not reflected in the referral team, the following reasons could be considered:

• Incorrect invitation code entry: Your friend may not have entered the invitation code correctly. Please check again.
• Mining not started: If your friend has not started mining correctly, they may not be reflected in the referral team.
• System synchronization delay: It may take time for the system to reflect the data. Please wait for a while.
• Issues or bugs: Issues or bugs on the application side may prevent reflection in the referral team.

If the issue is not resolved, it is recommended to contact official support and report the details.

Supplementary Information

The Pi Network operating team is continuously working to improve user experience and strengthen security. We recommend regularly checking the official website and official social media channels for the latest information and updates. Additionally, utilizing community forums and official support channels can facilitate quick problem resolution and sharing of the latest information.