Hello! In this article, we will explain in detail the various issues related to Pi Wallet activation that many Pi Network users are facing. Specifically, we will introduce the possible causes and concrete solutions, step by step, for problems such as the disappearance of the “KYC with Bankz” option, the display of 0.98 Pi after wallet activation, the “Unavailable” display in the activation section, and the inability to proceed with the most important Step 9 (Mainnet migration).

Major Issues Reported on Pi Network

Currently, the following issues are frequently reported in the Pi Network community:

• The “KYC with Bankz” option has disappeared from the account.
• The wallet has been activated, but 0.98 Pi is displayed. What does this mean?
• The wallet activation section shows “Unavailable” and cannot be activated.
• Step 9 (Migration to Mainnet) is not completing, and KYC remains “Pending”.

Many of you may be experiencing these issues. Let’s look at each problem in order.

Issue 1: Disappearance of the “KYC with Bankz” Option

Previously, the “KYC with Bankz” option was displayed on some accounts. This was a feature introduced as an alternative means to complete KYC via Bankz and continue Pi transactions in cases where there were issues with the standard Pi Network KYC process.

However, this option has now been removed from many users’ accounts. The Pi Network team has not announced an official update regarding this matter. We will inform you as soon as information becomes available, but currently, this option is unavailable.

Issue 2: Meaning of “0.98 Pi” Displayed After Wallet Activation

Some users’ accounts, after completing the wallet activation process, may have 0.98 Pi deposited. This was sent by the Pi Network team to test your wallet, confirm that it functions correctly, and complete the activation.

So, what are the purpose and benefits of having your wallet activated?

The main purpose of this activation is to enable you to actually receive, send, and store (hold) Pi Coin in your Pi Wallet. For example, if you believe the price of Pi will rise in the future, you can purchase Pi from other users or (in the future) exchanges, store it in your wallet, and sell it when the price increases.

Issue 3: Wallet Activation Shows “Unavailable”

In some cases, the wallet activation section under the Pi KYC item shows “Unavailable”, and the wallet cannot be activated.

The main reason for this display is that additional verification is required in your KYC process.

• Request for additional information: Additional information regarding your identification document may be required.
• Liveness Check: Biometric authentication (such as facial recognition) for identity verification may be required again. In some accounts, this check may be repeatedly requested if validators have difficulty verifying or in similar situations.
• Incomplete Two-Factor Authentication (2FA): Your security setting, two-factor authentication, may not have been completed correctly.
• Email address verification: Verification of your registered email address may not be complete, or re-verification may be required.

Once these additional verifications are completed, the activation option will be displayed, and you will be able to activate your wallet.

Possible Solutions:

While there is no guarantee of a definite solution, a method worth trying is to log out of the Pi Network app at least once a day, log back in, and then tap the mining button. At this time, notifications for pending Liveness Checks, 2FA, email verification, etc., may be displayed. However, this is merely a potential solution and is not guaranteed to resolve the issue. Please try it patiently. If it still doesn’t appear, you will need to wait for the system to process it.

Issue 4: Step 9 (Mainnet Migration) Not Completing / KYC Remains Pending

This is currently one of the particularly serious issues many users are facing. It is a situation where Step 9, which is the process of migrating the mined Pi to the Mainnet wallet, is not completing, or the KYC application remains “Pending” and does not proceed.

Previously, upon completion of KYC, migration to Mainnet (Step 9 completion) also occurred almost simultaneously, enabling sending and receiving of Pi. However, currently, the Pi team has changed the process to prioritize wallet “activation” first, and the processes for KYC completion and Mainnet migration (Step 9) are often proceeding on a separate track or are being held in a pending state.

Main Causes for Delay in Step 9 (Mainnet Migration)

The reasons why migration to Mainnet is stalled are mainly the following two:

1. Issues with the KYC process itself:
   • Liveness Check issues: If there are deficiencies in the submitted photos or videos, or if the authentication system cannot recognize them properly.
   • Submitted document issues: If there are problems with the submitted documents, such as blurry identification document photos or inconsistent information.
   • Validator verification issues: If the volunteer validators who verify your KYC application are having difficulty confirming the documents or are in a situation where judgment is difficult.
   • Validator shortage: If the number of validators is insufficient relative to the number of KYC applicants, causing delays in the overall verification process.
2. Intentional adjustments by the Pi Network team: It is also possible that the Pi Network team has intentionally temporarily paused the Mainnet migration for some users to ensure overall system stability and security, or to prioritize other development.

Solutions for Incomplete Step 9 / Pending KYC

Unfortunately, there is no immediate solution for this issue, but similar to Issue 3, trying the following method may help move things forward.

Try logging out of the Pi Network app at least once a day, logging back in, and then tapping the mining button. While this action is not guaranteed to improve the situation, it is an action worth trying.

This action may prompt the system to resume processes that were stalled, and actions such as the following may be encouraged:

• An option to resubmit your KYC application may be displayed.
• An additional Liveness Check may be required.
• Notifications for email re-verification or 2FA setup may appear.

If these actions are requested, responding promptly may resolve the pending state and allow the Step 9 process to proceed. If there is still no progress, unfortunately, you will have to wait for the Pi Network team’s response or system updates.

Summary

In this article, we explained various issues related to Pi Wallet activation, KYC, and Mainnet migration, along with their possible causes and solutions. Many users are facing similar problems, and in most cases, it is necessary to understand that resolution takes time. While trying the suggested solutions, it is advisable to wait for official announcements.

It is important not to rush, to check the app regularly, and to reliably perform the requested actions.

We hope this article will be helpful to those who are experiencing issues with their Pi Wallet.