In the Pi Network KYC (Know Your Customer) process, the error message “Unfortunately, your KYC data suggests that you did not pass your video liveness check” is frequently displayed. This article provides a practical guide, from the detailed causes of the problem to solutions.
Meaning of the Error Message
This error message indicates that the system could not confirm that the submitted identity verification video was authenticated by a real, living person. This is one of the important security checks to prevent fraud.
Specific Causes of Failure
- Lighting condition issues (backlight, too dark, too bright)
- Unstable camera movement
- Face position is off the authentication frame
- Required facial movements are not performed correctly
- Device camera quality does not meet standards
Detailed Troubleshooting Steps
1. Optimize the Environment
Environment settings to increase authentication success rate:
- Utilize natural light by a window (soft light through curtains is ideal)
- Use a white wall or solid color background
- Ensure a distance where the entire face is clearly visible
2. Prepare Your Device
Optimal device settings:
- Clean the camera lens
- Stabilize the device (tripod use is recommended)
- Ensure sufficient battery level
- Confirm a stable internet connection
3. Points to Note During Authentication
Specific steps during the authentication process:
- Remove glasses, masks, and hats
- Ensure hair does not cover the face
- Slowly move your face according to the system’s instructions
- Maintain a natural expression
Alternatives and Countermeasures
Waiting Period Until Re-authentication
If it fails, you can usually apply again after 24 hours. During this time, we recommend preparing the following:
- Review and improve the authentication environment
- Prepare a different device if necessary
- Reconfirm your identity verification documents
Frequently Asked Questions (FAQ)
Q1: How many times can I retry?
Basically, there is no limit to the number of retries, but if you fail repeatedly, it is recommended to try in a different environment.
Q2: Is there an optimal time for authentication?
Daytime hours when natural light can be utilized are optimal. The time between 10 AM and 2 PM is particularly recommended.
Q3: Are there any devices that cannot be used?
Older smartphone models or devices with low camera quality may have difficulty with authentication. We recommend using the latest device possible.
Future Measures
To increase the success rate of KYC authentication, it is important to prepare the following:
- Use the latest smartphone with a high-quality camera
- Ensure a stable lighting environment
- Confirm and practice the authentication procedure beforehand
Summary
Liveness Check Failed is a problem that can be resolved with proper preparation and environment settings. By following the steps introduced in this article and carefully re-authenticating, you can succeed in authentication with a high probability. Even if authentication fails, it is important to calmly review each item and try again.