{"id":252839,"date":"2024-11-16T00:59:01","date_gmt":"2024-11-15T15:59:01","guid":{"rendered":"https:\/\/pinetwork.masters-all.com\/?p=252839"},"modified":"2024-11-16T00:59:01","modified_gmt":"2024-11-15T15:59:01","slug":"pinetwork-kyc-liveness-check-failed-solution","status":"publish","type":"post","link":"https:\/\/pinetwork.masters-all.com\/english\/pinetwork-kyc-liveness-check-failed-solution\/","title":{"rendered":"Guide to Fixing the &#8216;Liveness Check Failed&#8217; Error in Pi Network KYC Authentication"},"content":{"rendered":"<p>In the Pi Network KYC (Know Your Customer) process, the error message &#8220;Unfortunately, your KYC data suggests that you did not pass your video liveness check&#8221; is frequently displayed. This article provides a practical guide, from the detailed causes of the problem to solutions.<\/p>\n<h2>Meaning of the Error Message<\/h2>\n<p>This error message indicates that the system could not confirm that the submitted identity verification video was authenticated by a real, living person. This is one of the important security checks to prevent fraud.<\/p>\n<h2>Specific Causes of Failure<\/h2>\n<ul>\n<li>Lighting condition issues (backlight, too dark, too bright)<\/li>\n<li>Unstable camera movement<\/li>\n<li>Face position is off the authentication frame<\/li>\n<li>Required facial movements are not performed correctly<\/li>\n<li>Device camera quality does not meet standards<\/li>\n<\/ul>\n<h2>Detailed Troubleshooting Steps<\/h2>\n<h3>1. Optimize the Environment<\/h3>\n<p>Environment settings to increase authentication success rate:<\/p>\n<ul>\n<li>Utilize natural light by a window (soft light through curtains is ideal)<\/li>\n<li>Use a white wall or solid color background<\/li>\n<li>Ensure a distance where the entire face is clearly visible<\/li>\n<\/ul>\n<h3>2. Prepare Your Device<\/h3>\n<p>Optimal device settings:<\/p>\n<ul>\n<li>Clean the camera lens<\/li>\n<li>Stabilize the device (tripod use is recommended)<\/li>\n<li>Ensure sufficient battery level<\/li>\n<li>Confirm a stable internet connection<\/li>\n<\/ul>\n<h3>3. Points to Note During Authentication<\/h3>\n<p>Specific steps during the authentication process:<\/p>\n<ul>\n<li>Remove glasses, masks, and hats<\/li>\n<li>Ensure hair does not cover the face<\/li>\n<li>Slowly move your face according to the system&#8217;s instructions<\/li>\n<li>Maintain a natural expression<\/li>\n<\/ul>\n<h2>Alternatives and Countermeasures<\/h2>\n<h3>Waiting Period Until Re-authentication<\/h3>\n<p>If it fails, you can usually apply again after 24 hours. During this time, we recommend preparing the following:<\/p>\n<ul>\n<li>Review and improve the authentication environment<\/li>\n<li>Prepare a different device if necessary<\/li>\n<li>Reconfirm your identity verification documents<\/li>\n<\/ul>\n<h2>Frequently Asked Questions (FAQ)<\/h2>\n<h3>Q1: How many times can I retry?<\/h3>\n<p>Basically, there is no limit to the number of retries, but if you fail repeatedly, it is recommended to try in a different environment.<\/p>\n<h3>Q2: Is there an optimal time for authentication?<\/h3>\n<p>Daytime hours when natural light can be utilized are optimal. The time between 10 AM and 2 PM is particularly recommended.<\/p>\n<h3>Q3: Are there any devices that cannot be used?<\/h3>\n<p>Older smartphone models or devices with low camera quality may have difficulty with authentication. We recommend using the latest device possible.<\/p>\n<h2>Future Measures<\/h2>\n<p>To increase the success rate of KYC authentication, it is important to prepare the following:<\/p>\n<ul>\n<li>Use the latest smartphone with a high-quality camera<\/li>\n<li>Ensure a stable lighting environment<\/li>\n<li>Confirm and practice the authentication procedure beforehand<\/li>\n<\/ul>\n<h2>Summary<\/h2>\n<p>Liveness Check Failed is a problem that can be resolved with proper preparation and environment settings. By following the steps introduced in this article and carefully re-authenticating, you can succeed in authentication with a high probability. Even if authentication fails, it is important to calmly review each item and try again.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the Pi Network KYC (Know Your Customer) process, the error message &#8220;Unfortunately, your KYC data sugg [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":252813,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[56],"tags":[792,58,791,790,57],"class_list":["post-252839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pinetwork","tag-authentication-error","tag-identity-verification","tag-kyc-troubleshooting","tag-liveness-check-failed","tag-pi-network-kyc"],"_links":{"self":[{"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/posts\/252839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/comments?post=252839"}],"version-history":[{"count":0,"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/posts\/252839\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/media?parent=252839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/categories?post=252839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pinetwork.masters-all.com\/english\/wp-json\/wp\/v2\/tags?post=252839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}